I lead teams,
and I build companies.
I'm Jose Franco, founder and CEO of Treepai, an AI lab building small, efficient language models, and founder of RealUptime, a status and monitoring platform. I also co-lead store operations at T-Mobile, where I took a bottom-20% store to the top 20% in a single quarter.
Two companies, one direction.
Treepai builds the models. RealUptime keeps services honest about their uptime, and since October 2026 it is part of Treepai.
Treepai
Specialized language models that are cheap to train, cheap to run, and built on data with clear provenance.
- Trained Treepai g1, a 518M-parameter model, from scratch in 87 hours on a single consumer GPU
- g1 averages 49.6% on five core benchmarks, ahead of GPT-2 medium and Pythia-410M
- Wrote the company's first research report, on the Treepai g0 model; two reports published to date
- Member of the NVIDIA Inception program
RealUptime
Four products on one probe fleet. Every region's reading is shown on its own, never averaged into a single green badge.
- Built and launched four products: Status, Monitor, Errors and Outages
- Multi-region probe fleet checking services from the US, Europe and Asia
- 30+ accounts created since launch
- Acquired by Treepai, Inc. in October 2026; continues as its own company and runs status.treepai.com
Six years in front of customers.
Retail and support leadership at T-Mobile and Amazon: coaching teams, owning escalations, and keeping recurring-revenue customers.
Retail Associate Manager
Co-lead store operations and customer outcomes for a 12-person team in one of T-Mobile's most competitive markets (Greater Philadelphia / NYC). Own coaching, scheduling, escalations, and retention conversations across hundreds of recurring-revenue accounts each month.
- Selected by district leadership to repeat the turnaround at a second underperforming location, and requested back by my prior District Manager
- Turn cancellation and churn-risk accounts into saves, upgrades, and multi-line expansions through plan reviews, billing escalations, and renewal conversations
- Own onboarding and certification for new hires from day one to full role qualification; 8 reps onboarded to date
- Have led 33+ customer-facing reps across multiple stores during leadership-transition coverage
Mobile Expert
- Top 10% of Mobile Experts nationally on subscription growth, attach rate, and customer satisfaction
- Drove a 26% increase in T-Mobile Complete activations through consultative needs analysis and consistent attach discipline
- Trusted with escalated billing disputes, complex multi-line conversions, and high-risk retention conversations across postpaid, prepaid, business, and home internet
- Promoted to Retail Associate Manager after consistent quota attainment and informal team leadership
Customer Support Specialist
- Delivered high-volume support by phone, chat, and email through peak pandemic demand
- Handled orders, returns, account issues, refunds, and billing escalations
- Promoted to Amazon Locker Support within 2 months for performance and communication
- Specialized in delivery complications, locker access, and refund escalations while keeping top-tier satisfaction scores
AWS Cloud Support Associate Professional Certificate
Amazon
Google IT Support Specialization
Google · Apr 2024
Dean's List
Purdue Global · May 2025
Public repositories
Tools I've shipped in the open, pulled live from GitHub.
otp-bridge
Autofill one-time codes from your phone's text messages on your Windows PC.
fleetscope
Self-hosted, multi-machine, multi-runtime telemetry console for coding agents.